Activities of call centres
What this code covers
Use this group for the broader activity area of activities of call centres, including Activities of call centres. Open the child codes when a more specific code is needed.
Official NACE Rev. 2.1 labels and explanatory notes are imported from the source dataset. Plain-language explanations are shown separately so readers can compare interpretation with the source text.
- Activities of call centres
- Activities primarily classified as office administrative and support activities
- Activities primarily classified as organisation of conventions and trade shows
- Activities primarily classified as intermediation service activities for business support service activities n.e.c.
- Activities primarily classified as business support service activities n.e.c.
- Compare with 82.1, 82.3, 82.4 when the main activity overlaps another code.
- Check national equivalent caveats before using this code for local registration or filing workflows.
Use this guide as classification support, not legal, tax, filing, or regulatory advice.
- - Activities of call centres
- - Activities primarily classified as office administrative and support activities
- - Activities primarily classified as organisation of conventions and trade shows
- - Activities primarily classified as intermediation service activities for business support service activities n.e.c.
- - Activities primarily classified as business support service activities n.e.c.
What is NACE 82.2 used for?
Use NACE 82.2 for activities of call centres when the main activity matches this scope: Use this group for the broader activity area of activities of call centres, including Activities of call centres. Open the child codes when a more specific code is needed.
What are typical examples for 82.2?
Typical examples include Activities of call centres.
When might 82.2 not be the right code?
No separate exclusion examples are available for this record yet; compare nearby hierarchy records before final selection.
Which codes should I compare before choosing 82.2?
Compare 82.2 with 82.1 Office administrative and support activities, 82.3 Organisation of conventions and trade shows, and 82.4 Intermediation service activities for business support service activities n.e.c. when the activity description is ambiguous.
Use this group for the broader activity area of office administrative and support activities, including Office administrative and support activities. Open the child codes when a more specific code is needed.
Use this group for the broader activity area of organisation of conventions and trade shows, including Organisation of conventions and trade shows. Open the child codes when a more specific code is needed.
Use this group for the broader activity area of intermediation service activities for business support service activities n.e.c., including Intermediation service activities for business support service activities n.e.c.. Open the child codes when a more specific code is needed.
Use this group for business support service activities n.e.c. when the main activity includes Activities of collection agencies and credit bureaus and Packaging activities. Check exclusions and nearby codes before applying it to a mixed activity.
Use this class for activities of call centres when the main activity includes Inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints and Outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis. Check exclusions and nearby codes before applying it to a mixed activity.
Use this division for office administrative, office support and other business support activities when the main activity includes Office administrative and support activities and Activities of call centres. Check exclusions and nearby codes before applying it to a mixed activity.
Rev. 2 code 82.2 maps to the same Rev. 2.1 class 82.2 Activities of call centres.
Official close match imported from NACE Rev. 2.1.
Low operational impact is expected, but systems should still store the target Rev. 2.1 version explicitly.
Confirm the target version field and update references where Rev. 2.1 is required.