| Official title | Activities of call centres | Activities of brokers and agents for electric power and natural gas | Intermediation service activities for specialised construction services | Intermediation service activities for retail sale | Intermediation service activities for transportation |
| Plain-language summary | Use this class for activities of call centres when the main activity includes Inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints and Outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis. Check exclusions and nearby codes before applying it to a mixed activity. | Use this class for activities of brokers and agents for electric power and natural gas when the main activity includes Activities of brokers or agents, who arrange the sale of electricity via power distribution systems operated by others and Activities of gas brokers or agents, who arrange the sale of gaseous fuels via gas distribution systems operated by others. Check exclusions and nearby codes before applying it to a mixed activity. | Use this class for intermediation service activities for specialised construction services when the main activity includes Intermediation service activities for specialised construction services. Check exclusions and nearby codes before applying it to a mixed activity. | Use this group for intermediation service activities for retail sale when the main activity includes Activities of intermediaries in the retail sale of second-hand goods and Activities of retail auctioneering houses for both new and used third-party goods, including internet retail auctions. Check exclusions and nearby codes before applying it to a mixed activity. | Use this group for intermediation service activities for transportation when the main activity includes Intermediation service activities for freight transportation and Intermediation service activities for passenger transportation. Check exclusions and nearby codes before applying it to a mixed activity. |
| Official inclusions | - - This class includes the activities of:
- - inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
- - outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis
- - web-based contact centres
- - This class also includes the activities of:
| - - activities of brokers or agents, who arrange the sale of electricity via power distribution systems operated by others
- - activities of gas brokers or agents, who arrange the sale of gaseous fuels via gas distribution systems operated by others
- - activities of brokers and agents for commodity and distribution capacity exchanges for gaseous fuels
- - activities of brokers and agents for the operation of electricity distribution and transmission capacity exchanges for electric power
| - - This class includes the intermediation for specialised construction services by bringing clients and service providers together for a fee or commission, without the intermediary providing the specialised construction services that are intermediated. These intermediation activities can be carried out on digital platforms or through non-digital channels (including face-to-face, door-to-door, telephone, post, and so on). The fee or commission can be received from either the client or the provider of the specialised construction service. Revenue for the intermediation activities can include other sources of income (for example, revenues from the sale of advertising space).
| - - This group includes intermediation service activities for specialised and non-specialised retail sale that facilitate transactions between buyers and sellers of physical goods for a fee or commission, without supplying and taking ownership of the goods that are intermediated. These intermediation activities can be carried out on digital platforms or through non-digital channels (including face-to-face, door-to-door, telephone, mail, and so on). The fee or commission can be received from either the buyers or sellers. Revenue for intermediation service activities for retail sale can include other sources of income (for example, revenues from the sale of advertising space).
- - activities of intermediaries in the retail sale of second-hand goods
- - activities of retail auctioneering houses for both new and used third-party goods, including internet retail auctions
- - activities of agents for the retail sale of motor vehicles and motorcycles
| - - This group includes the intermediation of freight and passenger transport.
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| Official exclusions | - - activities of brokers and agents for electric power and natural gas, see 35.40
- - intermediation service activities for specialised construction services, see 43.60
- - intermediation service activities for retail sale, see 47.9
- - intermediation service activities for transport, see 52.3
- - intermediation service activities for postal and courier activities, see 53.30
| - - storage and distribution or provision of electric power to the user (through a system of mains) by the producer (own account), see 35.1
- - storage and distribution or provision of gaseous fuels to the user (through a system of mains) by the producer (own account), see 35.2
- - intermediation service activities for the transport of gaseous fuels, see 52.31
| Not stated separately in available source data | Not stated separately in available source data | Not stated separately in available source data |
| Typical examples | - - Inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
- - Outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis
- - Web-based contact centres
- - Centres dealing with customer requests for assistance or addressing customer complaints through other communication channels
| - - Activities of brokers or agents, who arrange the sale of electricity via power distribution systems operated by others
- - Activities of gas brokers or agents, who arrange the sale of gaseous fuels via gas distribution systems operated by others
- - Activities of brokers and agents for commodity and distribution capacity exchanges for gaseous fuels
- - Activities of brokers and agents for the operation of electricity distribution and transmission capacity exchanges for electric power
| - - Intermediation service activities for specialised construction services
| - - Activities of intermediaries in the retail sale of second-hand goods
- - Activities of retail auctioneering houses for both new and used third-party goods, including internet retail auctions
- - Activities of agents for the retail sale of motor vehicles and motorcycles
| - - Intermediation service activities for freight transportation
- - Intermediation service activities for passenger transportation
|
| Common reasons to choose this code | - - This class includes the activities of:
- - inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
- - outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis
- - web-based contact centres
| - - activities of brokers or agents, who arrange the sale of electricity via power distribution systems operated by others
- - activities of gas brokers or agents, who arrange the sale of gaseous fuels via gas distribution systems operated by others
- - activities of brokers and agents for commodity and distribution capacity exchanges for gaseous fuels
- - activities of brokers and agents for the operation of electricity distribution and transmission capacity exchanges for electric power
| - - This class includes the intermediation for specialised construction services by bringing clients and service providers together for a fee or commission, without the intermediary providing the specialised construction services that are intermediated. These intermediation activities can be carried out on digital platforms or through non-digital channels (including face-to-face, door-to-door, telephone, post, and so on). The fee or commission can be received from either the client or the provider of the specialised construction service. Revenue for the intermediation activities can include other sources of income (for example, revenues from the sale of advertising space).
| - - This group includes intermediation service activities for specialised and non-specialised retail sale that facilitate transactions between buyers and sellers of physical goods for a fee or commission, without supplying and taking ownership of the goods that are intermediated. These intermediation activities can be carried out on digital platforms or through non-digital channels (including face-to-face, door-to-door, telephone, mail, and so on). The fee or commission can be received from either the buyers or sellers. Revenue for intermediation service activities for retail sale can include other sources of income (for example, revenues from the sale of advertising space).
- - activities of intermediaries in the retail sale of second-hand goods
- - activities of retail auctioneering houses for both new and used third-party goods, including internet retail auctions
- - activities of agents for the retail sale of motor vehicles and motorcycles
| - - This group includes the intermediation of freight and passenger transport.
|
| Common reasons not to choose this code | - - activities of brokers and agents for electric power and natural gas, see 35.40
- - intermediation service activities for specialised construction services, see 43.60
- - intermediation service activities for retail sale, see 47.9
- - intermediation service activities for transport, see 52.3
| - - storage and distribution or provision of electric power to the user (through a system of mains) by the producer (own account), see 35.1
- - storage and distribution or provision of gaseous fuels to the user (through a system of mains) by the producer (own account), see 35.2
- - intermediation service activities for the transport of gaseous fuels, see 52.31
| - - Activities whose main purpose falls outside intermediation service activities for specialised construction services in the NACE hierarchy
| - - Activities primarily classified as non-specialised retail sale
- - Activities primarily classified as retail sale of food, beverages and tobacco
- - Activities primarily classified as retail sale of automotive fuel
- - Activities primarily classified as retail sale of information and communication equipment
| - - Activities primarily classified as warehousing and storage
- - Activities primarily classified as support activities for transportation
|
| Usually not this code | - - Activities of brokers and agents for electric power and natural gas
- - Intermediation service activities for specialised construction services
- - Intermediation service activities for retail sale
- - Intermediation service activities for transport
| - - Storage and distribution or provision of electric power to the user (through a system of mains) by the producer (own account)
- - Storage and distribution or provision of gaseous fuels to the user (through a system of mains) by the producer (own account)
- - Intermediation service activities for the transport of gaseous fuels
| - - Activities whose main purpose falls outside intermediation service activities for specialised construction services in the NACE hierarchy
| - - Activities primarily classified as non-specialised retail sale
- - Activities primarily classified as retail sale of food, beverages and tobacco
- - Activities primarily classified as retail sale of automotive fuel
- - Activities primarily classified as retail sale of information and communication equipment
| - - Activities primarily classified as warehousing and storage
- - Activities primarily classified as support activities for transportation
|
| Related codes | - - 35.40 Activities of brokers and agents for electric power and natural gas
- - 43.60 Intermediation service activities for specialised construction services
- - 47.9 Intermediation service activities for retail sale
- - 52.3 Intermediation service activities for transportation
- - 53.30 Intermediation service activities for postal and courier activities
- - 55.40 Intermediation service activities for accommodation
- - 56.40 Intermediation service activities for food and beverage services activities
- - 58.21 Publishing of video games
- - 58.29 Other software publishing
- - 61.20 Telecommunication reselling activities and intermediation service activities for telecommunication
- - 66.22 Activities of insurance agents and brokers
- - 68.31 Intermediation service activities for real estate activities
- - 73.20 Market research and public opinion polling
- - 74.91 Patent brokering and marketing service activities
- - 77.5 Intermediation service activities for rental and leasing of tangible goods and non-financial intangible assets
- - 79.11 Travel agency activities
- - 82.40 Intermediation service activities for business support service activities n.e.c.
- - 85.61 Intermediation service activities for courses and tutors
- - 86.97 Intermediation service activities for medical, dental and other human health services
- - 87.91 Intermediation service activities for residential care activities
- - 95.40 Intermediation service activities for repair and maintenance of computers, personal and household goods, and motor vehicles and motorcycles
- - 96.40 Intermediation service activities for personal services
- - 82.2 Activities of call centres
| - - 35.1 Electric power generation, transmission and distribution
- - 35.2 Manufacture of gas, and distribution of gaseous fuels through mains
- - 52.31 Intermediation service activities for freight transportation
- - 35.4 Activities of brokers and agents for electric power and natural gas
| - - 43.6 Intermediation service activities for specialised construction services
| - - 47.1 Non-specialised retail sale
- - 47.2 Retail sale of food, beverages and tobacco
- - 47.3 Retail sale of automotive fuel
- - 47.4 Retail sale of information and communication equipment
- - 47.91 Intermediation service activities for non-specialised retail sale
- - 47.92 Intermediation service activities for specialised retail sale
- - 47 Retail trade
| - - 52.1 Warehousing and storage
- - 52.2 Support activities for transportation
- - 52.31 Intermediation service activities for freight transportation
- - 52.32 Intermediation service activities for passenger transportation
- - 52 Warehousing, storage and support activities for transportation
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| Parent hierarchy | O ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES > 82 Office administrative, office support and other business support activities > 82.2 Activities of call centres > 82.20 Activities of call centres | D ELECTRICITY, GAS, STEAM AND AIR CONDITIONING SUPPLY > 35 Electricity, gas, steam and air conditioning supply > 35.4 Activities of brokers and agents for electric power and natural gas > 35.40 Activities of brokers and agents for electric power and natural gas | F CONSTRUCTION > 43 Specialised construction activities > 43.6 Intermediation service activities for specialised construction services > 43.60 Intermediation service activities for specialised construction services | G WHOLESALE AND RETAIL TRADE > 47 Retail trade > 47.9 Intermediation service activities for retail sale | H TRANSPORTATION AND STORAGE > 52 Warehousing, storage and support activities for transportation > 52.3 Intermediation service activities for transportation |
| Rev. 2 mapping | | - - 35.14 -> 35.40 (scope-aligned)
- - 35.23 -> 35.40 (scope-aligned)
| - - 82.99 -> 43.60 (scope-aligned)
| - - 47.5 -> 47.9 (scope-aligned)
- - 47.9 -> 47.9 (exact)
- - 47.7 -> 47.9 (scope-aligned)
- - 47.4 -> 47.9 (scope-aligned)
- - 82.9 -> 47.9 (scope-aligned)
- - 47.6 -> 47.9 (scope-aligned)
- - 47.3 -> 47.9 (scope-aligned)
- - 47.2 -> 47.9 (scope-aligned)
- - 47.1 -> 47.9 (scope-aligned)
- - 45.4 -> 47.9 (scope-aligned)
- - 45.3 -> 47.9 (scope-aligned)
- - 45.1 -> 47.9 (scope-aligned)
| - - 79.9 -> 52.3 (scope-aligned)
- - 79.1 -> 52.3 (scope-aligned)
- - 52.2 -> 52.3 (scope-aligned)
- - 49.3 -> 52.3 (scope-aligned)
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